Job Description

Roles/Responsibilities:

• Operate, maintain, and perform repairs on information technology equipment and software.
• Perform complex duties related to troubleshooting, configuring, performing diagnostics and assignment specific desktop and network hardware and software issues and respond appropriately to customer service requests
• Operate, maintain, and perform repairs personal computers, laptops and peripherals
• Assist with imaging, set up, and deployment of PC/Laptops and support hardware moves
• Pay attention to detail and the ability to work with rapidly changing priorities
• Provide 2nd level help desk support
• Lift equipment that weighs up to 50 pounds
• Have a valid California Driver's License, Class C

Mandatory Skills:

1. Windows 11 and Microsoft 365 application support
2. Active Directory or other identity management system
3. Imaging software and automated imaging processes using MECM/SCCM
4. PC/Laptop deployments
5. Teleworking and VPN solutions
6. Principles and practices of customer service
7. Principles and practices of troubleshooting computer system hardware and software problem
8. Familiarity with WAN architecture and concepts of enterprise level applications at a high level

Desirable Skills: N/A

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